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Technology & Outsourcing Dispute Resolution

"Capable of handling the most complex mandates in the market", Wragge Lawrence Graham's tech experts have a reputation for providing commercially-focused advice that "delivers results" (Chambers UK).

Part of a 105-lawyer tech practice, our technology and outsourcing dispute resolution team acts for suppliers and purchasers of IT systems, software and services on a wide range of contentious matters.

Whether you operate in the UK or across multiple jurisdictions, our team has the experience and skills to help. From resolving contractual disputes over service or outsourcing agreements, dealing with software licensing disputes, or helping clients protect and manage the security and integrity of their data, we provide technically-excellent advice and a partner-led service.

When unexpected issues arise and a client's business and/or reputation is at risk, we are ready to act. We understand the importance of nipping problems in the bud before they escalate and which dispute resolution strategy will offer the best possible outcome; mediation arbitration or high court litigation.

For example, when a £50 million damages claim was brought against a global IT services provider client, our team acted swiftly to make early use of technical and forensic accounting evidence to help settle the matter at mediation.

We persuaded the other side that its claim (which focused on alleged performance problems experienced in the bespoke CRM system developed by the client) was technically unsound and vastly inflated.

With the increasing dependency on online and social media technology, businesses are constantly being exposed to new threats. This might take the form of a cyber-attack or the posting of defamatory material on websites, blogs, chat rooms, forums and so on.

That's where our cyber incident legal support expertise comes in. We're equipped to investigate any cyber incident, minimise and/or mitigate its effects, identify the culprits and deliver fast, effective solutions.

As prevention is always better than cure, our team can often be found advising clients on dispute avoidance. Drawing on this specialist knowledge at the outset of a project helps to manage potential risks and ensure costly disputes don't arise in the first place.

Partner Patrick Arben heads up the six-strong technology & outsourcing dispute resolution team which has a wealth of experience in this highly specialist area. Trusted advisers, the team's clients include a number of well-known names such as Capgemini, CGI, Airwave, SCC, Sanctuary Housing Association and Sandwell Council.

Memberships of industry-related forums including ITECH Law, Tech UK and The Society for Computers and Law add depth to the team's expertise.

Key Contact

Patrick Arben
Patrick Arben

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