Business in the metaverse

What are the benefits of the metaverse for business?

Collaboration - While the pandemic forced the world to embrace hybrid working, there is still a continuing conversation around the benefits of the office versus home working. The metaverse is set to push the boundaries of hybrid working further, transforming video calls to replicate office experiences and enhance the levels of collaboration possible for businesses outside of the traditional office environment.

However, this will bring additional considerations for businesses when it comes to HR and employment law, particularly with the lack of geographical boundaries and a likely need for an increased duty of care. Data protection, employee wellbeing, bullying and harassment risks and diversity & inclusion are all factors that employers will need to take into account when exploring the metaverse.

Accessibility - One of the biggest benefits that the metaverse brings to consumers and businesses is the accessibility that it offers to people with disabilities. Social media has long been seen as a benefit in helping people with disabilities and the metaverse will only enhance this as they will be able to interact without the obstacles they may experience in the physical world. Barriers in education and work settings will also be less of an issue, as people gain access to career paths that traditionally may not have been as easy.

Data - The metaverse is arguably a solution to combining the best of both worlds: online and real life. By shifting real life experiences such as learning, training, shopping and work to the metaverse there will be a vast amount of additional data available to enable efficiencies and provide insight.

However, this brings the need for additional levels of compliance, security and assurances to consumers and companies in how their data is being used, protected, monetised and processed. Consumers will want to know that use of their data is transparent, proportional and legitimate. Our report 'The Immaterial World' identifies data privacy as one of the biggest concerns for consumers regarding the metaverse.

Customer Experience - Enhancing customer engagement is not just something to be gained by the likes of retail and entertainment, all businesses have the potential to benefit from using the metaverse in a customer experience setting. From transforming the traditional phone call when there is an issue to testing products and services from the comfort of the customer's home, the possibilities to create tailored, memorable experiences are endless.

What issues does the metaverse present to businesses?

While the metaverse presents many opportunities, it is important to acknowledge that with any form of evolution there will always be new risks and legal issues to prepare for. Regulation and infringement will exist in both the physical and digital worlds and it is critical that businesses entering the metaverse put strategies in place to protect their assets as well as pursuing potential opportunities. The fact that there are many metaverse platforms, brings with it choice and further consideration as to which platform(s) to use and how to monitor the numerous other platforms.

Intellectual property (IP) - As with all new technologies, the metaverse promises to challenge existing intellectual property mechanisms, laws and regulations. With relatively few guidelines specifically designed for virtual worlds, the way trademarks, copyrights and other intangible digital assets will be used and protected will be thoroughly tested in the coming years - with new questions of ownership, monetisation and enforcement emerging as the metaverse develops. As new technologies emerge to allow the creation of and operation in the metaverse, an important consideration will be the patent protection of these innovations. Our IP team advises brand owners and content creators on all aspects of IP rights in the metaverse.

Data protection - Data protection is a significant issue in the metaverse as large amounts of personal data are collected, stored and processed. The risks include unauthorised access, theft and manipulation of data. Brands must ensure that they map and secure their data, and comply with governing legislations. trust i at stake for the quality and integrity of the brand and work product.

Cyber security - Hacking, fraud and the spread of malware are just some of the potential issues that businesses will need to consider when utilising the metaverse. It will be critical that robust security measures are implemented such as encryption, secure authentication and regular software updates to mitigate potential risks.

Blockchain - The high transaction volume and different protocols will make it challenging for blockchain to efficiently handle the demands required of a large-scale metaverse. The lack of regulation and decentralisation could also potentially lead to further legal issues and security threats that businesses will need to consider.