Gowling WLG (UK) LLP is a limited liability partnership registered in England and Wales with number OC304378. Gowling WLG (UK) LLP is regulated and authorised by the Solicitors Regulation Authority and is subject to the SRA Code of Conduct. Its registered office address is 4 More London Riverside, London SE1 2AU.
VAT number: GB 858 6988 38.
Gowling WLG (UK) LLP is registered in the Dubai International Financial Centre, Dubai, United Arab Emirates as Gowling WLG (UK) LLP (Dubai Branch), a Recognised Limited Liability Partnership with Registered Number CL0457. Gowling WLG IP LLC, a wholly owned affiliated business of Gowling WLG (UK) LLP which operates outside of the DIFC, is engaged on a subcontract basis to provide support in Dubai on trade mark/patent searches, enforcements, registration and ancillary administrative support services which can only be undertaken by an onshore entity in the U.A.E. Gowling WLG IP LLC operates under Professional Licence Number 759390, and has a share capital of AED100,000.
Client account interest policy of Gowling WLG (UK) LLP for client monies held in UK client bank accounts
In this part of the Legal Notice, "we", "us" and "our" refer to Gowling WLG (UK) LLP.
Gowling WLG (UK) interest policy is available here.
Complaints Procedure
We aim to provide a high-quality service to all of our clients at all times and we wish you to be fully satisfied with all aspects of the service we provide to you.
If you have any concerns with our service, the level of our fees, or with the way in which we have dealt with any job, please first contact the person dealing with the matter. If you prefer, you can contact his or her supervising partner by telephone, email or post. Their details will appear on any Gowling WLG (UK) LLP correspondence you have received. You might alternatively contact your client partner.
We treat complaints very seriously and make every effort to deal with them effectively. We will investigate your complaint, and respond fully as soon as possible. Your complaint will be handled by the supervising partner or your client partner.
We aim to acknowledge your complaint within two working days from the date of receipt and send an initial response within 10 working days. Should a substantive response be required, we aim to send this to you within 20 working days. If, for any reason, we are unable to respond fully within 20 days we will tell you why, and when we expect to reply to you in full.
We aim to resolve your complaint as quickly as possible and in any event within eight weeks from the date of receipt.
If we are unable to resolve your difficulty in this way, you will be offered the opportunity of an internal review. This will usually be handled by our General Counsel, Michael Luckman, our Chairman, Andy Stylianou or our Chief Executive, David Fennell.
If you do not believe that we have responded to your complaint within a reasonable time, or you are not satisfied with the response, you should contact the Legal Ombudsman. The helpline number is +44 (0)300 555 0333, and the address is PO Box 6806, Wolverhampton, WV1 9WJ. If you are calling from overseas, the contact telephone number is +44 (0)121 245 3050. You can email the Legal Ombudsman at enquiries@legalombudsman.org.uk.
The Legal Ombudsman expects complaints to be made to them within six years of the date of the act or omission about which you are concerned or within three years of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you. However, please note that from 1 April 2023 these time limits are changing. From the 1 April 2023 the Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year of you realising there was a concern. The requirement to refer your concerns to the Legal Ombudsman within six months of our final response to you remains the same.
Further information can be found on its website at www.legalombudsman.org.uk.
Please note that the service provided by the Legal Ombudsman is only available to certain types of clients/organisations. Further details of those eligible for the service can be found on the Legal Ombudsman's website. Alternatively, you should contact the Ombudsman on the helpline number given above. You may also complain to the Solicitors Regulation Authority. Further information on how to do this can be found at https://www.sra.org.uk/consumers/problems/.
The EU Regulation on Consumer Online Dispute Resolution (ODR) enables clients who have a complaint about a service that they bought online to submit a complaint to an ODR platform via an online form. Further information can be found at https://ec.europa.eu/consumers/odr/main/index.cfm.
Non-client complaints
If you are not a client of the firm and wish to complain about the conduct of the firm or its employees, please write to our Compliance Team at Gowling WLG (UK) LLP, Two Snowhill, Birmingham B4 6WR, who will contact you and explain how they will deal with your complaint.
Insurance Distribution Activities
The scope of our engagement will not include advising you on the merits of entering into any transaction or investment, as our role is ordinarily limited to providing legal advice. However, we may carry out work in relation to regulated mortgage contracts and insurance distribution activity as an ancillary insurance intermediary.
We are not authorised by the Financial Conduct Authority. However we are included on the register maintained by the Financial Conduct Authority so that we can carry on insurance distribution activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via the Financial Conduct Authority website at www.fca.org.uk/firms/financial-services-register.
The insurance providers with whom we currently do business are listed here.