Glia acquires Finn AI

23 June 2022

Team:

Lorne Segal, Aimee Halfyard, Brett Kagetsu, Ethan Chang, Danny Long, Francesca Gimson, Brent Kerr, Jayde Wood, Paul Armitage

On June 23, 2022, Glia, the leading provider of digital customer service, announced that it had acquired Finn AI, the premier AI-powered chatbot platform for banks and credit unions. The deal aims to mainstream virtual assistants for financial services companies by making Finn AI's proven conversational AI solutions an integral part of Glia's industry-leading Digital Customer Service (DCS) platform.

This unified solution will enable financial institutions to provide customers with a seamless digital experience across both virtual and human assistants, boosting customer satisfaction while driving new operational efficiencies. The unparalleled expertise of Glia and Finn AI, combined with Glia's broad scale and industry reach, provide the foundation for delivering the financial industry's most effective chatbot solution at scale.

Glia will maintain and expand the presence in the Finn AI Canada office, establishing a "Conversational AI Center of Excellence." The strong presence in Canada aligns with Glia's global expansion strategy.

Gowling WLG was Canadian counsel to Glia with respect to this acquisition with a team that included Lorne Segal, Aimee Halfyard, Brett Kagetsu, Ethan Chang, Danny Long and Francesca Gimson (corporate/M&A); Kristen Cruise (employment); Lesley Kim and Brent Kerr (tax); Jayde Wood (IP); and Paul Armitage (technology).

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