Thorough preparation before the formal procurement process commences and in advance of awarding a contract lays the foundations for a sound contract that works for all parties. Robert explored the benefits of prior market engagement by customers and how best to undertake this in practice. He also examined the factors to be considered when deciding whether or not to divide an opportunity into lots and the importance of preparing due diligence information. All of these pre-contract activities can greatly increase the prospects of a fair and balanced contract that works for all parties.