Promoting good contractual performance - Sarah Sasse - ThinkHouse March 2015

12 May 2015

A KPI or service level regime is commonly at the heart of a long-term services or outsourcing contract, being used by the parties to monitor the supplier's performance and provide agreed forms of redress to the customer for service failures. Sarah Sasse will use her experience of a range of IT/commercial contracts to explore how to promote contract performance through an effective KPI or service level regime.

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