Promoting good contractual performance - Sarah Sasse - ThinkHouse March 2015

12 May 2015

A KPI or service level regime is commonly at the heart of a long-term services or outsourcing contract, being used by the parties to monitor the supplier's performance and provide agreed forms of redress to the customer for service failures. Sarah Sasse will use her experience of a range of IT/commercial contracts to explore how to promote contract performance through an effective KPI or service level regime.


NOT LEGAL ADVICE. Information made available on this website in any form is for information purposes only. It is not, and should not be taken as, legal advice. You should not rely on, or take or fail to take any action based upon this information. Never disregard professional legal advice or delay in seeking legal advice because of something you have read on this website. Gowling WLG professionals will be pleased to discuss resolutions to specific legal concerns you may have.