Greg Standing
Autre
Head of Enterprise Risk Management
Article
4
The Consumer Rights Act 2015 (CRA) received Royal Assent on 26 March 2015 and is expected to come into force on 1 October 2015. It consolidates existing law and provides new rights and remedies to consumers relating to faulty or mis-described goods, services and digital content.
This article looks briefly at consumers' remedies where goods supplied (including under a hire-purchase contract) are not of satisfactory quality, not fit for purpose or not as described at the time of delivery. These are, of course, issues that often arise in the sale of cars.
In brief, consumers will be able to:
but if the problem is not resolved after one repair or replacement (or more if the consumer agrees) or another fault appears
This tiered system of remedies can be found in Chapter 2, Part 1, sections 20 to 24 CRA.
The following points are worthy of particular note:
Guidance for businesses has been produced by the Department for Business, Innovation and Skills (BIS). All motor finance companies and dealers need to be aware of the changes and ensure they are ready for them.
This article was originally published in the May 2015 edition of Motor Finance.
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